Workai Knowledge
Every answer your employees ask for — how do I where is who owns what changed how do I get what's our policy on
Workai Knowledge is the trusted-knowledge layer of the digital workplace — a structured Knowledge Base with semantic search and a permission-aware AI assistant. Every answer cited. Every result in their permissions.
Employees ask. Your tools return links
Search returns pages of results. Wiki pages haven't been updated in two years. The expert is on PTO. The policy lives in a PDF on a SharePoint nobody can find. Workai Knowledge turns your organisation's content into trusted answers — cited, permission-aware, ready when asked.
THE CHALLENGE
Knowledge scattered across drives, wikis and people
A policy in a PDF. A procedure in a wiki page. A FAQ in an email thread. A subject-matter expert on holiday. Employees waste hours hunting — or worse, ask the helpdesk for things the answer is right there for. Generic search returns pages of links, not answers.
THE OPPORTUNITY
A trusted-knowledge layer with semantic search and AI answers
A structured Knowledge Base with templates and document versioning. Semantic search that returns an AI-generated answer at the top — with citations. A permission-aware AI assistant grounded in your verified data. The depth of stand-alone AI search tools, built into the platform your employees already use.
Organize
A Knowledge Base your people actually use
A structured Knowledge Base module with preconfigured templates for customer-service areas, procurement portals and more. Accordion layouts, FAQ sections, a glossary of terms — and integrated documents (manuals, procedures, policies) with current, upcoming and archived versions handled intuitively. Knowledge that's actually shaped, not just stored.
-
Structured Knowledge Base with preconfigured templates — customer service, procurement, more
-
Accordion layouts, FAQ sections and a glossary of terms for clear presentation
-
Integrated documents — manuals, procedures, policies — in the same place as the knowledge
-
Intuitive document versioning — current, upcoming and archived versions
-
Multimedia content blocks — video, audio and image where they belong
-
Authoring by comms, HR and operations — no developer needed, no wiki to maintain
Find
Semantic search with an AI-generated answer at the top
Global search across pages, attached files and SharePoint — with a language analyzer that handles inflections and typos. Every result list opens with an AI-generated answer drawn from the top sources. One-click handoff to Buddy when the question needs a conversation. Plus the people directory — find the colleague who knows.
-
Global semantic search — natural-language queries, not just keywords
-
AI-generated answer at the top of every result list — with the source links
-
Language analyzer handles inflections (including Polish) and typos
-
File-content indexing — searches inside PDFs, Word, Excel and attached documents
-
SharePoint content indexed into the same result list — permission-aware
-
People directory + find-people via Buddy — by name or by intent
Ask
Buddy answers — from your data, in their permissions, with citations
Ask in natural language. Buddy reads your verified Workai data and the integrated systems your AI Search index covers — and answers with citations to the source. Every page also carries AI Discovery actions: summarise it, find related content, explain a term in place. Permission-aware end-to-end. On web and mobile. Most of what stand-alone AI search tools promise — built into the platform your employees already use.
-
Buddy — natural-language Q&A grounded in your verified Workai data, with citations
-
Permission-aware — Buddy never surfaces content the user can't access
-
AI Discovery on every page — summarise, find related, explain terms in place
-
Smart Content Recommendations — what to read next, automatically
-
Auto-tagging — recurring topics become clickable across content
-
Available on web and in the Workai Mobile app — answers in the flow of work
Trust
Every answer respects who can see what
Search results, AI summaries and Buddy answers all respect each user's permissions — restricted content never surfaces. Per-organisation data isolation. No model training on your data, ever. Content Vitality flags stale or under-surfaced knowledge before it becomes wrong. Built on Microsoft Azure, ISO 27001 certified, GDPR-aligned, WCAG 2.1.
-
Permissions-aware everything — search, AI answers and recommendations respect access
-
Citations on every AI answer — see the source, every time
-
Per-organisation data isolation — your AI Search index is yours alone
-
No model training on your data — ever
-
Content Vitality dashboard — AI flags what's stale or under-surfaced before it becomes wrong
-
Microsoft Azure, ISO 27001, GDPR-aligned, WCAG 2.1 — enterprise-grade by default
Knowledge is your answer layer — not a document drive, not a wiki, not a learning platform
Workai Knowledge organises the knowledge your people actually need to answer questions in the flow of work. Document storage stays in SharePoint and the Microsoft 365 graph — Workai indexes that content into the same results. Page-by-page wiki authoring stays where your engineers already do it. Formal learning paths and assessments are Workai Learning, when they ship. Knowledge keeps the focus where it belongs — trusted answers, cited, permission-aware, ready when asked.
Knowledge Base
A rich, central, preconfigured area to store and manage the knowledge your people actually need — with templates, structured layouts and integrated documents.
Build the Knowledge Base your people actually use
See how templates, accordion layouts and document versioning fit together — without forcing knowledge into a wiki shape.
People & Expertise
The colleague who knows is also part of your knowledge. Workai's people directory pulls from Entra ID and your HR system — with profile pages employees can search by skill, expertise or language. Buddy reads intent, not just keywords.
Find the colleague who knows — not the inbox of the wrong person
See how the people directory and Buddy's intent-aware search surface the right expert in seconds.
Analytics & Lifecycle
Keep your knowledge healthy — AI flags what's stale, under-surfaced or overdue for a refresh, and content moves cleanly through current, upcoming and archived states.
Keep knowledge healthy — with AI doing the watching
See how Page Insights and Content Vitality flag what's stale, under-surfaced or overdue for a refresh — before it becomes wrong.
Find & Discover
Global semantic search across pages, attached files and SharePoint — with an AI-generated answer at the top of every result list, filters that scope quickly, and one-click handoff to Buddy for the conversations that need it.
Search across pages, files and SharePoint — in one result list
See semantic search, AI-generated answers and Buddy handoff on a real query.
Integrations & Governance
Workai Knowledge rides the same identity, permissions and analytics as the rest of the platform — and indexes SharePoint into the same result list. The Workai Intelligence connector roadmap broadens reach across 2026.
Connect Knowledge with your Microsoft 365 ecosystem
See how Workai indexes SharePoint into the same result list and how external AI Search connectors expand reach in 2026.
AI that actually reads your knowledge
Today: Buddy with citations, an AI-generated answer at the top of every search, AI Discovery actions on every page, Smart Content Recommendations, Page Insights and Content Vitality. Coming on the roadmap: TL;DR summaries, audio articles, AI quizzes and reading paths.
Meet Buddy — the assistant grounded in your data
See how Buddy answers with citations, on web and mobile, in the user's permissions.
Real use cases
How every team turns Knowledge into the answers they need
Knowledge adapts to what each team actually has to answer — from IT helpdesk deflection to HR policy questions to frontline FAQs. Explore real scenarios across the organization.
- Glossary of terms keeps internal jargon explained — AI Discovery surfaces it in place
- Content Vitality dashboard flags stale comms before they're wrong
- Urgent notifications and ticker bar for the messages people must see
- Buddy answers "what's our policy on…" from the verified source — with citations
- Policy Knowledge Base with templates for benefits, leave, conduct and onboarding
- Buddy answers HR FAQs in the user's permissions — never reveals restricted policy
- Document versioning for policies — current, upcoming and archived versions intuitively handled
- Find-people via Buddy — "who owns the relocation policy" finds the right HRBP
- SharePoint content indexed into the same result list — one search, one identity, one permissions model
- Buddy + AI Search deflect helpdesk volume — employees self-serve answers grounded in your runbooks
- Per-organisation data isolation, no model training on customer data, ISO 27001 certified
- Role-based permissions; permissions-aware AI end-to-end
- Content Vitality dashboard shows which knowledge is alive, which is stale, which never reached its audience
- Search analytics surface what employees are looking for — and what they aren't finding
- Page Insights on executive content — visits, engagement, freshness signals
- One trusted-knowledge layer instead of a stand-alone AI search contract on top of an intranet
- Knowledge Base accessible from the Workai Mobile app — FAQs and procedures in the pocket
- Buddy on mobile — ask, get an answer, get back to the floor
- Glossary of terms for shift-specific vocabulary — AI Discovery explains in place
- SharePoint-stored procedures surface in the same search — no separate app to learn
- Promoted results and keyword tagging surface the right campaign brief at the right query
- Search analytics show which campaigns employees are actually looking for
- Content Vitality flags stale messaging guidelines before they hit production
- Smart Content Recommendations surface related campaign material across the workspace
Seamless integrations
Connect Knowledge with your Microsoft 365 ecosystem
Workai Knowledge shares the same identity, audience model and analytics as the rest of the platform. Native integration with Microsoft 365, SharePoint, Teams, Outlook and Entra ID. SharePoint content indexed into the same result list — and the Workai Intelligence connector roadmap broadens reach across 2026.
Customer Success
Leading organizations turn content into trusted answers with Workai Knowledge
From global retailers to telcos — see how Workai Knowledge gives every employee semantic search, an AI-generated answer at the top of every result, and a permission-aware assistant grounded in verified data.
What mattered to us was its ease of use and compatibility with our existing systems. In addition to the flexibility of the tool and the ability to adapt it to our constantly changing needs, we were also interested in its aesthetic side.
Wojtek Mrugalski
Internal Communication Manager at Żabka
using Workai Knowledge for policy, procedure and FAQ access across HQ, logistics and retail
The solution enables us to effectively reach all employees with key information, but also to carry out employee engagement activities that allow us to appreciate their involvement and motivate them to act.
Adrianna Maron
Corporate Communication Department at T-Mobile
asking Buddy for trusted answers across web and mobile — in their permissions
The implementation was rapid, and within just three months, we had a platform that transformed our internal communication and significantly increased employee engagement.
Piotr Kaniowski
Director of internal communication
from kickoff to launch — including Knowledge Base rollout and AI Search index configuration
Guided transformation
Seamless onboarding built on proven success
From the first Knowledge Base template to a fully indexed, permission-aware AI Search experience — your Knowledge rollout is guided by experience. Hundreds of deployments behind us; clarity, speed and confidence at every stage.
01
Discovery & Strategy
We translate your existing knowledge sources and search behaviour into a phased rollout — drawing on patterns refined across hundreds of deployments.
02
Configuration & Design
Knowledge Base templates, AI Search index scope, SharePoint indexing and role-based permissions configured following tested blueprints — fast time-to-launch.
03
Launch & Adoption
Pilot Knowledge sections, roll out Buddy and AI Search, configure Content Vitality monitoring — milestone-driven with hands-on adoption support.
04
Continuous Success
Stay ahead with proactive care, regular AI updates and Content Vitality monitoring that keeps your knowledge trustworthy long after launch.
Every step follows tried-and-tested scenarios — so your teams know exactly what to expect, from first workshop to post-launch growth.
Every answer. From the source. In their permissions.
See how Workai Knowledge turns your organisation's content into trusted answers — with semantic search, an AI assistant grounded in your verified data, and a Knowledge Base built around the work your people actually do.